[rt-users] Display the name of the Requestor in the Reply/Comment composition screen somehow?

[Toby Darling]

Hi Rainer

> one thing that new users esp. seem to be missing is the possibility to
> display the name of the requestor on the screen where you compose the mail.
> Sometimes, our staff creates tickets on customer's behalf, sometimes not.
> So, you've got to watch when you type a "reply" and when it's just a
> "comment".

I don't know which version of RT you're using, but with 3.6.1 I've done 
this. Using your local copy of .../html/Ticket/Update.html add

  %# If we're replying, show who the requestors are.
  % if ( ! $ARGS{'UpdateType'} && $ResponseDefault ) {
      <b><% $TicketObj->RequestorAddresses() %></b>
  % }

after the '</select>' of the $CanComment/$CanRespond block.

There's a drawback - it's not dynamic, if they change the Reply type to 
Correspond, the requestors are still listed, and if they start as 
Comment and change it to Reply, they're not listed.

Cheers
Toby


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