[rt-users] outside email

[Eli Altman]

What version of RT are you running? How did you install it and have you made any modifications to it since the install?  I can't remember if RT creates non privileged users by default when a ticket is create via email.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of jacharbonneau
Sent: Friday, October 24, 2008 7:05 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] outside email


I have also went into the RT_SiteConfig and changed
Set($SenderMustExistInExternalDatabase , undef) i changed the undef to 0
will this also cause issue if i have set the everyone group to create and
reply i have also set unpriviledged group to create and  reply also.

Eli Altman wrote:
>
> What message/error are you getting, exactly? Have you set the CreateTicket
> and ReplyToTicket for Everyone?
>
> Elias
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
> jacharbonneau
> Sent: Thursday, October 23, 2008 11:03 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] outside email
>
>
> Wondering how to have anyone send an email to a certain mailbox in our
> company's email that is associated with a queue in fetchmail. I have
> created
> the queue and the mailbox and email address but i can only send from email
> accounts that i have put into users on rt. is there a way so that anyone
> can
> send an email to the mailbox with out getting denied and without having to
> manually put the person's out side email address in rt and associate it
> with
> a queue.
> --