[rt-users] rt 3.8.1: Graphical charts are not available. error

Fri Oct 24 15:34:56 EDT 2008

Hi Eli,

I put an entry "Set($DisableGD, undef);" and restarted httpd.  The good 
news is that the error went away.  The
bad is that it still doesn't plot.  That's weird.

j

Eli Altman wrote:
> It won't hurt anything to set the DisableGD to undef anywhere in the SiteConfig (except the last line).. it can only help.  Give it a shot, restart apache and tell me how it goes.
>
> -----Original Message-----
> From: Janet Houser [mailto:jhouser at cfa.harvard.edu]
> Sent: Friday, October 24, 2008 11:27 AM
> To: Eli Altman
> Cc: Drew Barnes; RT-Users at lists.bestpractical.com
> Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not available. error
>
> Hi Eli,
>
> Thanks.
>
> I didn't modify my new SiteConfig file for graphing.  Did I miss
> something?  In my previous verion (3.6.5) I didn't have to
> add anything special for bar and pie graphs to work, so I assumed I
> didn't need any new graphing mods in my 3.8.1 Site config file.
>
> j
>   
>> Janet, if after the SiteConfig mod you get "You've enabled GD, but we couldn't load the module: xxx" then you need to reinstall GD::Graph as Drew suggested.
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Drew Barnes
>> Sent: Friday, October 24, 2008 10:59 AM
>> To: Janet Houser
>> Cc: RT-Users at lists.bestpractical.com
>> Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not available. error
>>
>> I would try reinstalling GD::Graph from CPAN (forcing if necessary).
>> Perhaps the RT upgrade was coincidental to a redhat perl rpm upgrade?
>>
>> Janet Houser wrote:
>>
>>     
>>> Hi folks,
>>>
>>> I hope this is the right list to submit my quesstion.  Sorry in advance
>>> if it isn't.
>>>
>>> I upgraded to rt 3.8.1 last month and when I try to plot (bar or pie)
>>> the output of ticket searches
>>> I get the error "Graphical charts are not available".
>>>
>>> I looked in the archives and saw the following "Re: Hierarchy View in
>>> 3.8" by Helmuth Ramirez.
>>> Following this thread I did the following:
>>>
>>> - installed graphviz  from http://www.graphviz.org/ using
>>>        yum install 'graphviz*'
>>>
>>>   I got the error: yum install graphviz-php.i386  <-- missing dependency
>>> graphviz = 2.16-1.el5 is
>>>   needed by package graphviz-php
>>>
>>>   So I then -
>>>
>>> - downloaded the source from http://www.graphviz.org/  and installed it.
>>>
>>> - "yum install webdot" and did a
>>>
>>>     perl -MCPAN -e 'install GraphViz'
>>>
>>> - ran the command "dot -c" in an xterm.
>>>
>>> rebooted the system and still no luck.
>>>
>>> I see the following in the apache2.access log file but nothing looks
>>> like a glaring reason why
>>> it won't graph:
>>>
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET
>>> /Search/Chart.html?Order=ASC%7CASC%7CASC%7CASC&Query=Queue+%3D+%27Problems%27&Rows=50&OrderBy=id%7C%7C%7C&Format=%27+++%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0D%0A%27%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0D%0A%27__Status__%27%2C%0D%0A%27__QueueName__%27%2C%0D%0A%27__OwnerName__%27%2C%0D%0A%27__Priority__%27%2C%0D%0A%27__NEWLINE__%27%2C%0D%0A%27%27%2C%0D%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&ChartStyle=bar&PrimaryGroupBy=Status
>>> HTTP/1.1" 200 13787
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET
>>> /NoAuth/css/web2/main-squished.css HTTP/1.1" 200 21842
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
>>> /NoAuth/css/print.css HTTP/1.1" 200 443
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/util.js
>>> HTTP/1.1" 200 6190
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
>>> /NoAuth/js/titlebox-state.js HTTP/1.1" 200 928
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/ahah.js
>>> HTTP/1.1" 200 1032
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
>>> /NoAuth/js/prototype/prototype.js HTTP/1.1" 200 124137
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET
>>> /NoAuth/js/scriptaculous/scriptaculous.js?load=effects,controls
>>> HTTP/1.1" 200 2655
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET
>>> /NoAuth/js/scriptaculous/effects.js HTTP/1.1" 200 38986
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET
>>> /NoAuth/js/scriptaculous/controls.js HTTP/1.1" 200 34927
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET
>>> /NoAuth/RichText/fckeditor.js HTTP/1.1" 200 8983
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET
>>> /NoAuth/webrtfm.css HTTP/1.1" 200 513
>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET
>>> /NoAuth/css/calendar.css HTTP/1.1" 200 746
>>>
>>> There doesn't seem like there needs to be an entry for this in the
>>> RT_SiteConfig.pm file in order
>>> to get this to work but I could be missing the bleeding obvious.
>>>
>>> All suggestions welcome!
>>>
>>> thanks.
>>>
>>> janet
>>>
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>>>       
>> --
>> Drew Barnes
>> Applications Analyst
>> Network Resources Department
>> Raymond Walters College
>> University of Cincinnati
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>     