[rt-users] Display the name of the Requestor in the Reply/Comment composition screen somehow?

Jesse Vincent jesse at bestpractical.com
Sun Oct 26 17:55:26 EDT 2008


On Wed 22.Oct'08 at 17:52:11 +0200, Rainer Duffner wrote:
> Hi,
> 
> one thing that new users esp. seem to be missing is the possibility to
> display the name of the requestor on the screen where you compose the mail.
> Sometimes, our staff creates tickets on customer's behalf, sometimes not.
> So, you've got to watch when you type a "reply" and when it's just a
> "comment".
> 
> Can this be done relatively easily?
> 
> Searching the wiki didn't give any obvious candidates...

Try out the 'ajaxy reply page' extension in the bps-public svn
repository. That might do it for you.

-j

> 
> Rainer
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 

-- 
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 194 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081026/a84a15ca/attachment.sig>


More information about the rt-users mailing list