[rt-users] RT::Authen::ExternalAuth question

Tue Oct 28 14:11:16 EDT 2008

On Oct 28, 2008, at 5:28 AM, Terence Monteiro wrote:

> Hi Michael,
>
> Michael Mollard wrote:
>> I'm running 3.8.1 on a clean SLES10SP2.  I've installed 3.8.1 and  
>> it's root/password account works fine.
>> I then downloaded and installed v.06_2 of RT-Authen-ExternalAuth  
>> (to try and get ldap auth working).
>> Before I even try and test my Ldap authenticate/autocreate, I try  
>> logging in as root/password.
>>
>> In my browser I get this error.
>>
>> RT::User::UpdateFromExternal Unimplemented in  
>> HTML::Mason::Commands. (/srv/www/vhosts/rt.mbc.qld.edu.au/local/ 
>> plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/ 
>> autohandler/Auth line 73)
>
> I installed RT from the debian package, which installs everything in
> standard directories. When I installed the authentication module, it  
> worked
> without a problem after I configured RT_SiteConfig.pm correctly. I  
> was able
> to few errors I made in configuration by looking at the RT log.
>
>>
>> Mike Peachey suggested this:
>> This generally means that the User_Vendor.pm has not been found in  
>> the
>> right place to make its methods available. UpdateFromExternal is an
>> RT::User method, RT looks in User.pm and doesn't find it, ande then
>> checks for its existence in User_Local.pm and User_Vendor.pm.  
>> Obviously
>> it's just not finding or is unable to read User_Vendor.pm.
>>
>> My <RT_HOME> is
>> 	/srv/www/vhosts/rt.mbc.qld.edu.au/
>> The ExternalAuth plugin was installed in:
>> 	<RT_HOME>/local/plugins/RT-Authen-ExternalAuth/
>> and the only User_Vendor.pm in the whole structure is:
>> 	<RT_HOME>/local/plugins/RT-Authen-ExternalAuth/lib/RT
>> User.pm lives in:
>> 	<RT_HOME>/lib/RT/User.pm
>> 	and
>> 	<RT_HOME>/lib/RT/Shredder/User.pm
>> The v.06_2 ExternalAuth 'make install ' asked me for the location  
>> of RT.pm, and I typed:
>> 	<RT_HOME>/lib
>
> Have you installed RT by downloading the source? I suspect that the
> RT::Authen::ExternalAuth has not installed the User_Vendor.pm file  
> in the
> correct directory. If you've installed RT from source, I think the  
> file is
> meant to be installed in <RT_HOME>/local/lib/RT. Make sure it is  
> installed
> there.

No, it shouldn't be installed in local/lib/RT anymore.
Starting with 3.8 we've been trying to segregate the various parts of
plugins by installing them in local/plugins/PLUGIN-NAME/

RT-Authen-ExternalAuth 0.05 shipped with a buggy installer
that put the lib files in two places rather than just in local/plugins

Since the SIteConfig correctly specified RT::Authen::ExternalAuth
and the sysconfig shows that it made its way into @INC that should
be fine.

Michael: Is this a user that exists in RT already or that you're  
expecting
to be autocreated at login time?

-kevin

> I checked your RT_SiteConfig.pm. Since you have included  
> configuration for
> LDAP authentication in your RT_SiteConfig.pm, RT is looking to  
> authenticate
> with the parameters you have specified there. Make sure you have set  
> your
> bind dn as your user in the config. Correct other errors in your
> configuration and restart your server and RT should authenticate  
> users with
> their LDAP credentials.
>
>>
>> Have you ever seen this error? I am at a loss where to start  
>> looking, there doesn't seem to be much in the log files.  I've  
>> attached my RT_SiteConfig.pm and my system configuration from  
>> within RT.
>>
>> Any suggestions would be gratefully accepted.
>>
>> Much thanks.
>>
>>
>>
>> Michael Mollard
>> Network Administrator
>> Moreton Bay College
>> mollardm at mbc.qld.edu.au
>> http://www.mbc.qld.edu.au
>> Ph: (Direct) 07 3907 5712 / (Mob) 0417 631 801
>> Fax: 07 3390 8919 ( http://www.mbc.qld.edu.au )
>>
>>
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>
> -- 
> Thanks and Regards,
> Terence Monteiro.
>
> DeepRoot Linux,
> http://www.deeproot.in
> Ph: +91 (80) 4112 4781 / 84 / 85
> Getting GNU/Linux to work for you. Faster. Better. Today. Every way
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