[rt-users] easy way to display complete ticket history via RT CLIshell

[Gabriel Cadieux]

sadly i have, but i understand next to nothing at this advanced level of perl and the way RT uses it.. it's too much for my head, i just need a quick fix.. otherwise we're just going to end up manually going to the ticket history page, copy-pasting into a word doc, printing, and stapling the history the way it is in the webUI to the back of the beautified service work order HTML thing i'm making (which will include all the important info for the customer *except* the history).

-gabe

-----Original Message-----
From: Jerrad Pierce [mailto:jpierce at cambridgeenergyalliance.org]
Sent: Wednesday, October 29, 2008 1:45 PM
To: Gabriel Cadieux
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] easy way to display complete ticket history via
RT CLIshell


Have you tried reading the source?

  share/html/Ticket/Elements/ShowHistory

seems like a good place to start inspecting how the WebUI does it.

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