[rt-users] Making RT 3.8.1 grok References: and In-Reply-To:

Jesse Vincent jesse at bestpractical.com
Thu Oct 30 14:59:08 EDT 2008




On Thu, Oct 30, 2008 at 09:46:26PM +0300, Ruslan Zakirov wrote:
> > Or something.  Maybe the MailPlugins interface could be beefed up to
> > do more than authentication work?  If this could add arbitrary
> > attributes to the message object ($message->add('rt-ticket-id', ...)),
> > that would be a fine place to insert this sort of code.  Then Email.pm
> > wouldn't explicitly do subject line scanning; this would be in a
> > MailPlugin that was enabled by default...or enabled unilaterally, or
> > something.

Have a look at the CommandByMail plugin. it can do message rewriting.
That might give you the rope yuou need.



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