[rt-users] Quick Search in 3.8.1 doesn't include Resolved Status

[Jesse Vincent]

On Thu, Sep 04, 2008 at 05:53:41PM -0400, Helmuth Ramirez wrote:
> Hi everyone,
> 
> A couple of my users noticed our newly upgraded version of RT (3.8.1)
> handles the quick searches differently from past versions (3.6.3).  When
> they perform a Quick Search, it does not search on Resolved tickets
> anymore.  The quick search was how we were able to quickly pull up
> historical resolved tickets.  Is this something I can turn on globally
> somewhere?

I'd take a patch to make it configurable, but generally, we've found
that more often than not, users want to search current tickets quickly.
Limiting it to only open tickets makes the actual search much faster and
less cluttered.

> 
>  
> 
> Cheers!
> 
>  
> 
> Helmuth Ramirez
> 
>  
> 

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