[rt-users] Quick Search in 3.8.1 doesn't include Resolved Status

[Greg Evans]

I'd be happy to try to make a change, but not even really sure where to
begin. From what I could see (and I could very well be very wrong) it looks
like it looks at what is included in @ActiveStatus' and not @InactiveStatus
and would just need to look at both @ActiveStatus and @InactiveStatus. I
will see if I cannot figure out how to do this, but it may be beyond what I
know how to do at this point in my perl knowledge, either that or it might
be some ugly hack that is by no means good code ;) LOL

Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Thursday, September 04, 2008 5:45 PM
To: gordon at cryologic.com
Cc: RT Users
Subject: Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved
Status


On Sep 4, 2008, at 8:42 PM, gordon at cryologic.com wrote:

> We are the same, much prefer searching for all unresolved and resolved
> tickets in the quick search. The change has caused quite a bit of  
> abuse
> at the sysadmin (me).
>
As I sad before, I'd love to take a patch :)

Best,
Jesse

> Gordon
>
>
> Helmuth Ramirez wrote:
>> On our end when we're searching for a ticket,
>> 99% of the time its to look for something that's already been
>> done/resolved (end users calling for status, etc).
>>
>> Thanks
>> Helmuth
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