[rt-users] clickable links to other tickets in ticket history?

Kevin Falcone falcone at bestpractical.com
Mon Sep 8 17:15:39 EDT 2008


On Sep 8, 2008, at 5:02 PM, Dorothea Muecke-Herzberg wrote:

> Erm, in what RT version does MakeClicky appear? We run 3.6.3 (should  
> have said)

3.8
When you don't say your version, I assume its the most recent.
You won't be able to do it as cleanly, but there are other template
you can override in 3.6, but you'll have to trace around in
html/Ticket/Elements/

-kevin

>
>
> Doro
>
> 2008/9/8 Kevin Falcone <falcone at bestpractical.com>:
>>
>> On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote:
>>
>>> People want to include it in their text for convenience and to  
>>> have it
>>> right with the descriptive text, e.g.
>>> "we have seen phenomen A in issue #334 before". Our histories get
>>> quite long and it is very inconvenient
>>> having to scroll all the way in order to get to the link.
>>>
>>
>> Have a look at Elements/MakeClicky and use the callback
>> system to add your own custom handling of #334
>>
>> -kevin
>>
>>> 2008/9/8 Jerrad Pierce <jpierce at cambridgeenergyalliance.org>:
>>>> On Mon, Sep 8, 2008 at 06:13, Dorothea Muecke-Herzberg
>>>> <dorotheamuecke at googlemail.com> wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>> Our users would like to have a feature by which they could just
>>>>> type,
>>>>> e.g. "#123" in the
>>>>> text field when updating a ticket in order to refer to a different
>>>>> ticket, and then,
>>>>> when viewing the ticket history it would become a clickable link.
>>>>
>>>> What's wrong with the Links box then?
>>>>
>>>> --
>>>> Cambridge Energy Alliance: Save money & the planet
>>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>




More information about the RT-Users mailing list