[rt-users] Another Attachment / Mail Problem with RT 3.6.5

[Ham MI-ID, Torsten Brumm]

Hi together, it looks like a bad day for Mail/Attachments....

Just a few minutes ago a user reports problems with mails he sent out via RT webui with attachments.

OK, what i figured out so far:

1. Attachment Size: 800KB (allowed are 8000KB)
2. User added at the reply screen a list of 20 people as cc
3. The list of CC'ed People is 1250 characters long
4. RT shows the mail (Show Outgoing Mail) correctly with all Cc'ed people
5. Users get the mail totally destroyed!

Problem:

1. The CC list is cut after 994 characters, in the middle of an address
2. The rest of the people from the cc list are the first part of the body
3. The attachment is corrupted.
4. The encoding for content is incorrect, german umlaute are broken.

The body looks like this:

agel.com, user1 at company.com, user2 at company.com, user3 at company.com, user4 at company.com, user5 at company.com, user6 at company.com, user7 at company.com, user8 at company.com
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Content-type: multipart/mixed; boundary="----------=_1221049687-28898-8"
Date: Wed, 10 Sep 2008 12:28:08 +0000

This is a multi-part message in MIME format...

------------=_1221049687-28898-8
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit

The original Text Content!

Torsten Brumm



------------=_1221049687-28898-8
Content-Type: application/octet-stream; name="CIEL-Umstellung.zip"
Content-Disposition: inline; filename="CIEL-Umstellung.zip"
Content-Transfer-Encoding: base64
RT-Attachment: 1147288/17593439/12279229

UEsDBBQAAAAIAENiKjlslM3qiBQBAO1JAQANAAAAQ0lFTCAtIEFaLnBkZsRb
..
.. lots of lines like this
..
------------=_1221049687-28898-8--

Any ideas what went wrong? We can reproduce this error.

Torsten

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.),  Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne