[rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply

[Janice Myint]

Hi Gene,
Thank you SO much!!! That totally worked.  I owe you one.   :)

Take Care,
Janice


On Sep 10, 2008, at 4:17 PM, Gene LeDuc wrote:

> Hi Janice,
>
> If the person creating the transaction is the requestor, then by  
> default RT will not Reply (even if the selected action is "Reply to  
> Requestor"); that seems to be one of the main differences between  
> Autoreply and Reply.  If your case is not one where the requestor is  
> the transaction creator, then this doesn't apply to you.   
> Otherwise... You can change this behavior by setting the NotifyActor  
> variable in your RT_SiteConfig file:
>  Set($NotifyActor, 1);
>
> Regards,
> Gene
>
> At 02:28 PM 9/10/2008, Janice Myint wrote:
>> Working on RT 3.8.0 with a fresh install.  Everything seems to be
>> working like a creating a ticket, change status etc.  However, when I
>> change the update type to Reply to Requestors, no email is sent, even
>> though the autoreply and forward emails work.  Seems like a config
>> issue but I can't seem to find out where to set it.  Looking for any
>> advice on where to look.
>
>
> -- 
> Gene LeDuc, GSEC
> Security Analyst
> San Diego State University