[rt-users] Errors on installing RT 3.8.1

Fri Sep 12 09:44:32 EDT 2008

You can check what the server is running by using telnet on port 80.

telnet localhost 80
HEAD / HTTP 1.0

It should respond with the server header and installed modules (usually).

In most apache/mod_perl installs it should be working as is. The files 
to load it are in /etc/apache2/mods-enabled/perl.load which links to 
/etc/apache2/mods-available/perl.load. This is for debian based linux' 
so ubuntu etc.. The package which installs it is libapache2-mod-perl2. 
You could of course use fastcgi or whichever RT support but make sure 
when you install RT you specify which handler you want to use. Your 
config looks ok at first glance though.

Chris Nelson wrote:
> I am right with you. It's like there is a missing step somewhere. Have 
> you found anything?
>
> On Thu, Sep 11, 2008 at 12:04 PM, calvin chiang 
> <calvinchiang at utilyx.com <mailto:calvinchiang at utilyx.com>> wrote:
>
>     Hi All,
>
>     ubuntu server 7.10
>     apache 2.2.4
>     RT 3.8.1
>     perl v5.8.8
>
>     this is my first posting, so let me know if i've done anything
>     against protocol.
>
>     Ok, so i've had an installation of RT3.6 (from source - i didnt
>     know it was in repository) running for about 3 weeks now, no
>     worries. And i saw that i'd missed the upgrades provided with
>     v3.8, so i've attempted to install this on a virtual machine for
>     deployment in a virtual environment.
>
>     the install for RT3.8.1 though seems much harder/messier.
>     everything went well, following from the readme in the .tar.gz
>     package, until i got to the Web Installation section.
>
>     Now i've been using linux now for 6months, and apache virtual
>     hosts do my head in. i didnt find the instructions in the readme
>     particularly clear either...
>
>     so.. in my ..apache2/sites-available folder i've left the
>     'default' file, and added another one for the RT site called
>     example.com.conf (historical reasons) and dumped in the config
>     listed in the readme (see bottom of this post). then i a2ensite'd
>     it and restarted apache
>
>     result?
>
>     error 500 when i browse to the site (using lynx on the local
>     machine, I've also set a mapping from example.com
>     <http://example.com> to 127.0.0.1 <http://127.0.0.1> in /etc/hosts)
>
>     now, if i comment out the bit in the virtual hosts file that says:
>
>     <Location />
>             SetHandler perl-script
>             PerlResponseHandler RT::Mason
>         </Location>
>
>     then when i go to the site with lynx, i get the RT webdir, but
>     with the warning message saying i havent installed
>     lib_perl/fastcgi etc
>
>     so i guess i'm missing either one of the perl modules... though
>     i'm sure i got all of them when i did the make test during the
>     install....
>
>     ....
>
>     STUFF I'VE TRIED
>     * i've tried updating mod_perl to the latest version
>     <http://search.cpan.org/%7Epgollucci/mod_perl-2.0.3/>   , but i
>     couldnt get this to run because it was looking for something in
>     httpd.conf instead of apache2.conf (where ubuntu puts all the conf
>     stuff)
>     * i've tried removing the all the info from the 'default' file
>     from ../apache2/sites-available and replacing it with the config
>     from the README as per this post
>     <http://www.gossamer-threads.com/lists/rt/users/77770?page=last>
>     (and removing the example.conf entry)
>     * i've tried reinstalling HTML::Mason from CPAN
>
>     so yeah.. would appreciate any help on this one.. as i'm way out
>     of my depths..
>
>     Cheers,
>
>     ps here's the config i've been using from the README file:
>
>     mod_perl 2.xx
>     -------------
>
>     WARNING: mod_perl 1.99_xx is not supported.
>
>     Add a few lines to your Apache 2.xx configuration file, so that
>     it knows where to find RT:
>
>     <VirtualHost example.com <http://example.com>>
>         ServerName supportrt.ourdomain.com
>     <http://supportrt.ourdomain.com>
>
>         DocumentRoot /opt/rt3/share/html
>         AddDefaultCharset UTF-8
>
>         # optional apache logs for RT
>         # ErrorLog /opt/rt3/var/log/apache2.error
>         # TransferLog /opt/rt3/var/log/apache2.access
>
>         PerlRequire "/opt/rt3/bin/webmux.pl"
>
>         <Location /NoAuth/images>
>             SetHandler default
>         </Location>
>         <Location />
>             SetHandler perl-script
>             PerlResponseHandler RT::Mason
>         </Location>
>     </VirtualHost>
>
>     -- 
>     Calvin Chiang
>     Network Admin
>     Utilyx
>     1st Floor, 55 North Wharf Road
>     Paddington
>     London, W2 1LA
>     Tel: 020 7087 8673
>     www.utilyx.com <http://www.utilyx.com>
>               
>
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