[rt-users] scrips/template issue

[Robert Keidel]

Hello,

I have an issue with the scrip/template "on resolve". I changed the original
template of that scrip with a template I wanted to use. Unfortunately it did
not work, it did not send out an email "on resolve". So I went back to the
template what worked before just fine, but RT is still not sending out any
email when I resolve a ticket. What did I do wrong? I hope you guys
understand what I try to explain here. I also tried to enable logging in
RT_SiteConfig.pm to see what is going on, but that did not work either. I am
running on Ubuntu 8.04 server; mysql5; apache2; fastcgi and the RT version
is 3.6.6. Thank you for any clue you can give me.

The scrip and template:

Description: empty
Condition: On Resolve
Action: Notify Requestors
Template: Global template: Resolved
Stage: TransactionCreate

The template:
Name: Resolved
Description: Ticket Resolved
Content:
"Your request has been completed ........
If you have any further questions or concerns, please respond to this
message.

The IT Service Team"




Robert Keidel

IRIS International
9158 Eton Ave
Chatsworth, CA 91311
818-709-1244 x 7353
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