[rt-users] add quick search to SelfService page?

[Forrest Blount]

Chris,

I believe you can just add the "See Queue" permission to unprivileged 
users for the queues you'd like them to see.  Please clarify your 
request if I'm missing something...

Forrest

Chris Cooke wrote:
> Hi,
>
> We're using RT to track ongoing issues with our new building.   
> Tickets are submitted via email and are sorted manually into one of  
> several queues depending on subject matter.
>
> I have set up the SelfService web interface so that users can see  
> their own tickets, and this is working well.
>
> However it has recently been decided that users should be able to see  
> ALL tickets in certain queues, not just their own tickets.  I could  
> achieve this by adjusting permissions for the "Everyone" group for  
> the queues which are to be made public, and by making every user  
> "privileged".
>
> But I don't really want to have to go through several hundred  
> existing user accounts one by one to make each one "privileged"!  It  
> sounds like a maintenance nightmare.  So I'm looking for an easier  
> way.  Could I for instance alter the SelfService interface to provide  
> search facilities so that unprivileged users can see all of the  
> tickets in certain queues?  Or can you suggest a better way of  
> showing unprivileged users all the tickets in certain queues?
>
>   I've adjusted permissions for "Everybody" so that unprivileged  
> users can see tickets in the public queues by going direct to each  
> ticket's URL.  But of course the users won't be able to find out the  
> ticket URLs from the SelfService web interface as it currently is.
>
> I haven't been able to find an answer to this on the list archives or  
> the wiki.
>
> Can anyone help?
>
> 	-- Chris Cooke.
>
> Computing Officer, School of Informatics, University of Edinburgh.
>
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