[rt-users] FW: RTFM 2.4.0

[Danielle Roberts]

I have tried granting everyone the right to ShowArticle and unprivileged the
right.  It still does not work.  Some of our self service users are
privileged users that are auto redirected to SelfService based on not having
the right to OwnTicket would that affect Search Article?

Message: 6
Date: Fri, 19 Sep 2008 09:17:56 -0400
From: Kevin Falcone <falcone at bestpractical.com>
Subject: Re: [rt-users] FW: RTFM 2.4.0
To: RT Users <RT-Users at lists.bestpractical.com>
Message-ID: <AFA0BA05-B27A-4185-A597-1F468818B8A4 at bestpractical.com>
Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes


On Sep 16, 2008, at 12:53 PM, Danielle Roberts wrote:

> We have RT 3.8.1 with RTFM 2.4.0.  All the new features of RTFM  
> 2.4.0 work, except the Self service article search.  We have given  
> all users the rights to ShowArticle and the article search still  
> does not work.
> Any suggestions

How did you grant the permissions?  Right now it expects a global RTFM  
setting of ShowArticle
rather than a pared down granting of the permission.

-kevin