[rt-users] Difference between Parent/Child and Depends on/Depended on by?

[Stephen Turner]

On Mon, 22 Sep 2008 10:35:01 -0400, Richard Hartmann  
<richih.mailinglist at gmail.com> wrote:

>
> So basically, parent/child sit between the strong Depend and the weak
> Refer. Not sure if that is useful in any application, but I now know
> that I don't need it for my workflows.
>
>
> Thanks :)
> Richard

I think we've used parent/child to group tickets that refer to the same  
issue - for example an outage reported by several people. It makes it easy  
to locate all those tickets and send out a single reply to them all when  
the outage is fixed.

Steve

-- 
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T