[rt-users] Rich Text doesn't show up in ticket view

[gordon at cryologic.com]

I think RT cleans up the html for safety reasons and only displays a 
subset of the html formatting (such as bold text) in the ticket display. 
Emails should contain the full html though.

Does anyone know exactly what can be displayed in the ticket?

I think a feature request has been previously made for a configuration 
setting that allows display of full html in the ticket. It sounds like a 
good idea to me.

Gordon


Chris Nelson wrote:
> I pre-apologize if this is a total newbie question - but when I create a 
> comment or a ticket with Rich Text in the body (say I make a name blue), 
> the formatting does not appear when I view the ticket.
> 
> For example, I create a ticket and type "CRITICAL ISSUE" in all red 
> letters at the top of a comment. When I finish the comment and click 
> "Display" at the top of the ticket, CRITICAL ISSUE is there, but it 
> doesn't show red - it just shows black. When I "download the attachment" 
> the html code is correct - which makes me wonder if it's a browser issue 
> or if I'm just doing something that's preventing it from displaying in 
> the UI.
> 
> Thanks in advance!
> 
> Firefox 2 (cuz ff3 is just plain SLOW on all web pages)
> RT 3.8.1
> Ubuntu Linux
> MySQL
> 
> Thanks,
> -Chris