[rt-users] Dynamic Signatures

[Stephen Turner]

On Thu, 25 Sep 2008 10:42:09 -0400, Dave Wells <dave.wells at foreshore.net>  
wrote:

> Hi Guys,
> I am running RT 3.6.4 and I have a very simple question.
>
> Is it possible to supply dynamic content in an users signature?
>
> i.e. we want to be able to put a link to a website in the users
> signature that will link to a page that creates a feedback response and
> we want to be able to include the relevant ticket number in the
> signature as in:
>
> "We value your opinion and we would like to hear about your experience
> with our Support department.  Please click <<here>> to submit feedback
> on this support ticket.
> Where <<here>> would be something like
> http://www.website.com/ticketfeedback?id=123456 (where 123456 would be
> the number of the RT ticket)?
>
> Any help would be greatly appreciated.
>
>

Dave,

It would be best to address this through templates. See the wiki for  
examples.

Steve

-- 
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T