[rt-users] RT 3.8 - Create New ticket when a requestor send an email with a resolved ticket

Filipe José Silva Clemente filipe at sapia.uminho.pt
Tue Sep 30 18:12:28 EDT 2008


Hi,

 

I want RT 3.8 to create a new ticket on a predefined queue when a user reply by email to a resolved ticket.

The new ticket must have in the subject "Reopen:" and the new ID. An email must be sent automatically to the requestor informing the new ID.

 

Does anyone have a script with this functionality? Any links or clues?

 

TIA,

Filipe

Portugal

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080930/609fa75e/attachment.html>


More information about the RT-Users mailing list