[rt-users] RT 3.8 - Create New ticket when a requestor send an email with a resolved ticket

Filipe José Silva Clemente filipe at sapia.uminho.pt
Tue Sep 30 18:12:28 EDT 2008



I want RT 3.8 to create a new ticket on a predefined queue when a user reply by email to a resolved ticket.

The new ticket must have in the subject "Reopen:" and the new ID. An email must be sent automatically to the requestor informing the new ID.


Does anyone have a script with this functionality? Any links or clues?





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