[rt-users] Move Ticket from Queue A to Queue B by a simple Link or Button

Ken Crocker kfcrocker at lbl.gov
Thu Apr 9 14:15:50 EDT 2009


Torsten,

    I have a question? What the distinction between a "fixed" Queue and 
one that isn't?


Kenn
LBNL

On 4/9/2009 4:22 AM, Ham MI-ID, Torsten Brumm wrote:
> Hi RT Gurus,
> i'm searching for a possible way to easily move a ticket from a fixed Queue A to a fixed Queue B without using the "Basics" Menu and Dropdown from the normal ticket editing view, i have to move tickets with a single click on a link from queue a to queue b where both queues are fixed. does anyone know a simple option to /Ticket/Modify.html which can used for this?
>
> Thanks
>
> Torsten
>
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