[rt-users] how to force all admincc replies to be handled as comments

greg boyington evilchili at gmail.com
Thu Apr 23 16:33:43 EDT 2009


Thanks to all for their replies.  As noted there are several ways to
accomplish this.  Because it is necessary to enforce the
do-not-reply-directly-to-requestors behaviour, I have settled on
overriding the global Transaction template to force a Reply-To header
that points to the comment address.  This lets watchers simply hit
reply to transaction emails, and be confident that their emails will
not go to requestors directly.

Cheers,
Greg



More information about the rt-users mailing list