[rt-users] Auditing ticket accesses

Jesse Vincent jesse at bestpractical.com
Fri Apr 24 20:18:17 EDT 2009




On Fri 24.Apr'09 at 12:25:35 -0500, Flynn, Timothy J wrote:
> I am looking for a way to record when someone views a ticket and log it
> somehow.  I know the url accesses are in apache logs.  I am looking for
> something long term that people could easily see when a ticket was
> accessed, by who, and when.  I was thinking about a scrip to do this to
> record instances to a ticket itself.  Also the RT logfile came to mind
> but it is full of other messages and errors.  Has anyone done something
> similar?

I think an on-display callback that wrote to a custom table or custom
logfile would be your best bet. Do you care about accesses to subpages,
ticket search results, CLI usage, or API usage?
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 194 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090424/a4ab36d4/attachment.sig>


More information about the rt-users mailing list