[rt-users] Requestor getting his own mails

[Drew Barnes]

On 8/3/09 9:33 AM, "Anton Krall" <akrall at intruder.com.mx> wrote:

> What I meant was that I have a scrip that send notifications for admincc,
> another for requesters... But if I desibale the ones for requesters, they
> dont get any respond at all.. Even the ones admincc or owners are supposed
> to send to them.... Disabled that scrip cripples all communication with
> requesters... So thats what puzzled me... Is it either all or nothing? I
> mean... If enabled... Owners can send responds to requesters but when a
> requesters answers that email.. They (the requesters) get a copy of their on
> answer on their email a few seconds later... Thats weird... They are the
> ones that wrote it.. Why should they get a copy :)

$NotifyActor in RT_SiteConfig.pm then

> 
> 
>> From: Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu>
>> Date: Mon, 03 Aug 2009 08:01:43 -0400
>> To: Anton Krall <akrall at intruder.com.mx>, <rt-users at lists.bestpractical.com>
>> Subject: Re: [rt-users] Requestor getting his own mails
>> 
>> 
>> 
>> 
>> On 8/3/09 5:29 AM, "Anton Krall" <akrall at intruder.com.mx> wrote:
>> 
>>> I have a scrip that says send a copy of corresponds to the admincc, owner
>>> and requester, without it, the requester never gets anything.
>> 
>> Well, that explains why he is getting the copy.  You told RT to send it to
>> him.  If you do not wish the requestor to receive copies, do not tell RT to
>> notify him.
>> 
>> 
> 
> 
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