[rt-users] Rt from command line

Anton Krall akrall at intruder.com.mx
Mon Aug 3 11:02:40 EDT 2009


Guys.. Im trying to use rt form the command line to create tickets. So far I
added the rtrc file and I can log into RT without problems... I can run
commands, everything looks great... But now.. Im trying to run this:

rt create -t ticket set subject='New ticket' priority=9 queue='Soporte
Tecnico' requestors=some at user.com

But the problems is here: the ticket is created but as if user root created
it, then HE gets the autoreply email and after that, RT says (in the history
page of the ticket) that root was deleted from the ticket and it was changed
to requester some at user.com

This is great except for one thing... The autoreply email was sent to user
root and not some at user.com since he got added AFTER autoreply was sent.

Any way to create thet ticket as some at user.com from the start?




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