[rt-users] Rt from command line

[Anton Krall]

Nobody?


> From: Anton Krall <akrall at intruder.com.mx>
> Date: Mon, 03 Aug 2009 10:02:40 -0500
> To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
> Subject: [rt-users] Rt from command line
> 
> Guys.. Im trying to use rt form the command line to create tickets. So far I
> added the rtrc file and I can log into RT without problems... I can run
> commands, everything looks great... But now.. Im trying to run this:
> 
> rt create -t ticket set subject='New ticket' priority=9 queue='Soporte
> Tecnico' requestors=some at user.com
> 
> But the problems is here: the ticket is created but as if user root created
> it, then HE gets the autoreply email and after that, RT says (in the history
> page of the ticket) that root was deleted from the ticket and it was changed
> to requester some at user.com
> 
> This is great except for one thing... The autoreply email was sent to user
> root and not some at user.com since he got added AFTER autoreply was sent.
> 
> Any way to create thet ticket as some at user.com from the start?
> 
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