[rt-users] Rt from command line

[Anton Krall]

Yep .. I tried that and works great but what if I wanted to be able to make
tickets from the command line as  multiple users, for example, client
users... Creating unix shells for them would be a good solution but I found
one.... Sendmail! Or more like it.. SendEmail, a command line tool that lets
you do a to and from .... So that way I can inject an email like this:

SendEmail -t yourqueue at yourhost.com -f userX at domain.com
That way I can inject and email as if I were userX sending it... And RT
creates a ticket as if userX sent it from his email address.

Works like a charm!


> From: Alexander Nikolaev <anikolaev at ot.ru>
> Date: Tue, 04 Aug 2009 09:40:26 +0400
> To: Anton Krall <akrall at intruder.com.mx>
> Cc: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
> Subject: Re: [rt-users] Rt from command line
> 
> Therefor i suppose u work with unix-like os installed on your web-server.
> Are you logged in as root (i mean logged in your server)?
> First of all, don't work as root %)!
> 
> Users in RT have such a field - unix name (stored in database as gecos).
> 
> You are logged in as root and rt user root has unix login set to root -
> thats why you create tickets as root.
> 
> Create a new unix login, for example, akrall, go to web interface, set
> unix login of your account to akrall, then log in as akrall and try to
> create a ticket from command-line interface.
> 
> That works with rt-crontool, so, i suppose, will do for your case.
> Sorry for poor english, hope its understandable :)
> 
> Anton Krall writes:
>> Nobody?
>> 
>> 
>>> From: Anton Krall <akrall at intruder.com.mx>
>>> Date: Mon, 03 Aug 2009 10:02:40 -0500
>>> To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
>>> Subject: [rt-users] Rt from command line
>>> 
>>> Guys.. Im trying to use rt form the command line to create tickets. So far I
>>> added the rtrc file and I can log into RT without problems... I can run
>>> commands, everything looks great... But now.. Im trying to run this:
>>> 
>>> rt create -t ticket set subject='New ticket' priority=9 queue='Soporte
>>> Tecnico' requestors=some at user.com
>>> 
>>> But the problems is here: the ticket is created but as if user root created
>>> it, then HE gets the autoreply email and after that, RT says (in the history
>>> page of the ticket) that root was deleted from the ticket and it was changed
>>> to requester some at user.com
>>> 
>>> This is great except for one thing... The autoreply email was sent to user
>>> root and not some at user.com since he got added AFTER autoreply was sent.
>>> 
>>> Any way to create thet ticket as some at user.com from the start?
>>> 
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>> 
>> _______________________________________________
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>> 
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>> Commercial support: sales at bestpractical.com
>> 
>> 
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
> 
> -- 
> Regards, Alex Nikolaev
> Open Technologies, Russia.