[rt-users] Relationship Graphs not working in RT 3.8.4

Kevin Falcone falcone at bestpractical.com
Wed Aug 5 11:58:33 EDT 2009


On Wed, Aug 05, 2009 at 12:26:16PM +0100, Justin Hayes wrote:
>    Anyone had any problems getting the ticket relation graphing stuff working under RT3.8.4?
>    I've installed various libgd packages and installed GD and GraphViz over CPAN. I now get the
>    'Graph' link in the Links section of Ticket Metadata but clicking on it gives me this:

Did you run ./configure with --enable-graphviz ?
My guess is that you're missing IPC::Run::SafeHandles

-kevin

>    Error during compilation of /opt/rt3/share/html/Ticket/Graphs/index.html: Attempt to reload
>    RT/Graph/Tickets.pm aborted. Compilation failed in require at
>    /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
>    [/opt/rt3/share/html/Ticket/Graphs/index.html:78]
>    [/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/usr/share/perl5/HTML/Mason/Interp.pm:811]
>    [/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/share/perl5/HTML/Mason/Request.pm:246]
>    [/usr/share/perl5/HTML/Mason/Request.pm:211]
>    [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68] [/usr/share/perl5/Class/Container.pm:275]
>    [/usr/share/perl5/Class/Container.pm:353] [/usr/share/perl5/HTML/Mason/Interp.pm:348]
>    [/usr/share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/HTML/Mason/CGIHandler.pm:124]
>    [/usr/share/perl5/HTML/Mason/CGIHandler.pm:73] [/opt/rt3/bin/mason_handler.fcgi:79] BEGIN
>    failed--compilation aborted at /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
>    [/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/usr/share/perl5/HTML/Mason/Interp.pm:811]
>    [/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/share/perl5/HTML/Mason/Request.pm:246]
>    [/usr/share/perl5/HTML/Mason/Request.pm:211]
>    [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68] [/usr/share/perl5/Class/Container.pm:275]
>    [/usr/share/perl5/Class/Container.pm:353] [/usr/share/perl5/HTML/Mason/Interp.pm:348]
>    [/usr/share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/HTML/Mason/CGIHandler.pm:124]
>    [/usr/share/perl5/HTML/Mason/CGIHandler.pm:73] [/opt/rt3/bin/mason_handler.fcgi:79]
>    Cheers,
>    Justin
>    -------------------------------------------------
>    Justin Hayes
>    Orbis Support Manager



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