[rt-users] Relationship Graphs not working in RT 3.8.4

Helmuth Ramirez HelmuthRamirez at compupay.com
Wed Aug 5 14:25:39 EDT 2009


Sorry, meant to send it to the list (to help anyone else out with this
issue).

-----Original Message-----
From: Helmuth Ramirez 
Sent: Wednesday, August 05, 2009 2:16 PM
To: 'Justin Hayes'
Subject: RE: [rt-users] Relationship Graphs not working in RT 3.8.4

Hi Justin,
I had a similar issue.  Yes, you should be able to do it.  Here's the
thread that helped me out.

http://www.gossamer-threads.com/lists/rt/users/77361 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Justin
Hayes
Sent: Wednesday, August 05, 2009 12:11 PM
To: Kevin Falcone
Cc: RT Users
Subject: Re: [rt-users] Relationship Graphs not working in RT 3.8.4

I didn't do the initial install, but I'm guessing probably not...

Is there any way to do it retrospectively?

Thanks again

Justin

-------------------------------------------------
Justin Hayes
Orbis Support Manager
justin.hayes at orbisuk.com




On 5 Aug 2009, at 16:58, Kevin Falcone wrote:

> On Wed, Aug 05, 2009 at 12:26:16PM +0100, Justin Hayes wrote:
>>   Anyone had any problems getting the ticket relation graphing  
>> stuff working under RT3.8.4?
>>   I've installed various libgd packages and installed GD and  
>> GraphViz over CPAN. I now get the
>>   'Graph' link in the Links section of Ticket Metadata but clicking  
>> on it gives me this:
>
> Did you run ./configure with --enable-graphviz ?
> My guess is that you're missing IPC::Run::SafeHandles
>
> -kevin
>
>>   Error during compilation of /opt/rt3/share/html/Ticket/Graphs/ 
>> index.html: Attempt to reload
>>   RT/Graph/Tickets.pm aborted. Compilation failed in require at
>>   /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
>>   [/opt/rt3/share/html/Ticket/Graphs/index.html:78]
>>   [/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/usr/share/ 
>> perl5/HTML/Mason/Interp.pm:811]
>>   [/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/share/perl5/ 
>> HTML/Mason/Request.pm:246]
>>   [/usr/share/perl5/HTML/Mason/Request.pm:211]
>>   [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68] [/usr/share/ 
>> perl5/Class/Container.pm:275]
>>   [/usr/share/perl5/Class/Container.pm:353] [/usr/share/perl5/HTML/ 
>> Mason/Interp.pm:348]
>>   [/usr/share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/ 
>> HTML/Mason/CGIHandler.pm:124]
>>   [/usr/share/perl5/HTML/Mason/CGIHandler.pm:73] [/opt/rt3/bin/ 
>> mason_handler.fcgi:79] BEGIN
>>   failed--compilation aborted at /opt/rt3/share/html/Ticket/Graphs/ 
>> index.html line 78. Stack:
>>   [/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/usr/share/ 
>> perl5/HTML/Mason/Interp.pm:811]
>>   [/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/share/perl5/ 
>> HTML/Mason/Request.pm:246]
>>   [/usr/share/perl5/HTML/Mason/Request.pm:211]
>>   [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68] [/usr/share/ 
>> perl5/Class/Container.pm:275]
>>   [/usr/share/perl5/Class/Container.pm:353] [/usr/share/perl5/HTML/ 
>> Mason/Interp.pm:348]
>>   [/usr/share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/ 
>> HTML/Mason/CGIHandler.pm:124]
>>   [/usr/share/perl5/HTML/Mason/CGIHandler.pm:73] [/opt/rt3/bin/ 
>> mason_handler.fcgi:79]
>>   Cheers,
>>   Justin
>>   -------------------------------------------------
>>   Justin Hayes
>>   Orbis Support Manager
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