[rt-users] problem creating a user

[Jeff Voskamp]

On 08/05/2009 02:47 PM, Christopher M. Hobbs wrote:
> When I try to create a user, I have been getting the
> following error:
>
>      *  User could not be created: Email address in use
>
> The user has created tickets via email before.  Is that
> address in a database somewhere, perhaps?  The user isn't
> listed in the Users section of the configuration screen.
>
> Thanks!
>    
If they've created tickets by email they're probably an unprivileged 
user. Configuration->Users only lists privileged users.  Do a search (at 
the bottom of the page) for the email address. You can then edit the 
user definition.

Jeff Voskamp
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