[rt-users] Commands by Email

Rich West Rich.West at wesmo.com
Fri Aug 7 11:59:17 EDT 2009


Argh.. I have the code in place (actually, improved upon the code by
replicating some of the detection code from the original plugin), and I
can see it is working via some test code, but the commands still show up
in the content of the ticket.

So.. that leads to the question: where did you put your code in to the
Transaction_Overlay.pm file in order to get it to work? :)

I had appended it to the end of the "Content" subroutine, and I can see
from the output I have going to /tmp/content.txt that the content is
getting modified appropriately:
> # more /tmp/content.txt
> omitting Owner: rwest
> omitting Status: open
> omitting CF.{CVendors}: IBM
> omitting
> This is a test

But when I look at the web GUI, I still see the commands:
> Subject:       Test
> To:     support-dev at ourdomain.net
> Date:     Fri, 7 Aug 2009 11:44:15 -0400
> From:     <root at helpdesk-dev.ourdomain.net>
> Download (untitled) / with headers
> text/plain 71b
> Owner: rwest
> Status: open
> CF.{CVendors}: IBM
>
> This is a test
>
> --
> Rich

I just have this feeling like I have placed it in the wrong location in
the code.. :(

Thanks!
-Rich



        $content = $self->loc("On [_1], [_2] wrote:",
$self->CreatedAsString, $self->CreatorObj->Name)
          . "\n$content\n\n";
    }

open (TEST, "> /tmp/content.txt");

   # Remove quoted signature.
   $content =~ s/\n--\n(.*?)$//s;

   # Remove CommandByMail commands
   my @content     = split ("\n",$content);
   my @new_content = ();
   my $no_pseudoheaders = 0;
   my $line = "";
   foreach $line ( @content )
   {
if ($line =~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/)
{
   print TEST "omitting $line\n";
}
      next if ($line =~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/);
print TEST "$line\n";
      push ( @new_content, $line);
   }
   $content = join("\n", at new_content);
print $content;
close (TEST);

    return ($content);
}

# }}}


=head2 Addresses

On 08/03/2009 10:20 AM, Andreas Ittgenshorst wrote:
> To remove the commands I added a few lines
> to /opt/rt3/local/lib/RT/Transaction_Overlay.pm
>
>          # Remove quoted signature.
>          $content =~ s/\n-- \n(.*?)$//s;
>
> +        # Remove CommandByMail commands
> +        my @content     = split ("\n",$content);
> +        my @new_content = ();
> +        foreach ( @content ) {
> +            if ( ( $_ =~ /^Requestor:/ ) or
> +                ( $_ =~ /^CF.{Foo}:/ ) or
> +                ( $_ =~ /^CF.{WhatElse}:/ ) ) {
> +                next;
> +            }
> +            push ( @new_content, $_);
> +        }
> +        $content = join("\n", at new_content);
> +
>          # What's the longest line like?
>          my $max = 0;
>
>
>
> - Andreas
>
>
>   
>> Another question, though.. is there a way to strip out the email
>> commands from the content of the ticket as it shows up in Request
>> Tracker?
>>     




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