[rt-users] Unable to get AdminCC's to show or get scrips to execute

[Ken Crocker]

Martin,

I suspect that RT is not allowing you to change the Queue for the 
ticket. That would also explain why you didn't get an email, it never 
completed the transaction. Check your rights. In order to move a ticket 
to a Queue, you have to have the "CreateTicket" right in that new Queue.

Kenn
LBNL

On 8/11/2009 3:00 PM, Martin Dorschler wrote:
>
> Upon digging further I find the following error in the syslog
>
>  
>
> Aug 11 16:51:30 requesttracker RT: Scrip 15 IsApplicable failed: 
> Bareword "Change" not allowed while "strict subs" in use at (eval 
> 1380) line 1. 
> (/usr/share/request-tracker3.6/lib/RT/Condition/UserDefined.pm:69) 
>
>  
>
> If I comment out Use Strict in UserDefined.pm I then get
>
> Aug 11 16:59:06 requesttracker RT: Scrip 15 IsApplicable failed: Can't 
> locate object method "On" via package "Queue" (perhaps you forgot to 
> load "Queue"?) at (eval 631) line 1.  Stack:  <....SNIP>
>
>  
>
> It looks as though it is trying to interpret it as raw perl. Am I 
> supposed to be including an addon somewhere for On Queue Change?
>
> Is On Queue Change the only thing I need to put in Custom Condition: ?
>
>  
>   
>  
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