[rt-users] Unable to get AdminCC's to show or get scrips to execute

[Jesse Vincent]

On Tue 11.Aug'09 at 17:00:47 -0500, Martin Dorschler wrote:
> Upon digging further I find the following error in the syslog
> 
>  
> 
> Aug 11 16:51:30 requesttracker RT: Scrip 15 IsApplicable failed: Bareword
> "Change" not allowed while "strict subs" in use at (eval 1380) line 1. (/usr/
> share/request-tracker3.6/lib/RT/Condition/UserDefined.pm:69) 

Do you really mean to be using a "User defined" condition or do you want
to pick "On Queue Change" from the Condition dropdown?

>  
> 
> If I comment out Use Strict in UserDefined.pm I then get

That is the _wrong_ solution.  Turning off the code that detects errors
when you hit an error is only likely to hide the symptom, not fix the
problem.
 
> Aug 11 16:59:06 requesttracker RT: Scrip 15 IsApplicable failed: Can't locate
> object method "On" via package "Queue" (perhaps you forgot to load "Queue"?) at
> (eval 631) line 1.  Stack:  <….SNIP>
> 
>  
> 
> It looks as though it is trying to interpret it as raw perl. Am I supposed to
> be including an addon somewhere for On Queue Change?
> 
> Is On Queue Change the only thing I need to put in Custom Condition: ?
> 
>  
> 
>  
> 
>  
> 
>  
> 
>  
> 
>  
> 

> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 194 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090812/f451d901/attachment.sig>