[rt-users] Problem with specific user?

David Chandek-Stark dchandekstark at gmail.com
Tue Aug 18 11:41:18 EDT 2009


Thanks, Drew.  That was the deal.  :)

--David

On Tue, Aug 18, 2009 at 10:46 AM, Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu>wrote:

>
> Sounds like his may have set his email preferences to suspended.
>
>
> On 8/18/09 10:19 AM, "David Chandek-Stark" <dchandekstark at gmail.com>
> wrote:
>
> I am experiencing a very strange problem.  A specific user does not get
> included in generated emails, such as On Correspond Notify Owner.  No error
> is written to the RT log.  Everything appears to function properly, except
> that the generated e-mail which is recorded in the ticket has no To: address
> in it, so is sent to no one.  The problem does not affect other users.  I
> have checked all the tables in MySQL, no errors.  The user's email address
> is valid and unique in the database.  We even tried changing it to another
> valid email address and got the same result.
>
> Has anyone had a problem like this, and what could possibly be causing it?
>
> Thanks,
> David
>
> RT 3.8.1
>
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> --
> Drew Barnes
> Applications Analyst
> Network Resources Dept.
> Raymond Walters College
>



-- 
David Chandek-Stark
dchandekstark at gmail.com
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