[rt-users] ticket info displayed in header

spark spark at cclsd.org
Wed Aug 19 17:16:58 EDT 2009


Thanks, Jerrad! Perhaps I will give it a run on this test server and see 
what happens in our queue arrangement.

Jerrad Pierce wrote:
>> I will add a second to the do not use queue name camp. It also gets
>> very ugly if a ticket changes queues. Maybe your setup is so simple
>> that you only have a single queue now and forever, but if so, is
>> it really going to stay that way. Also, if you rename a queue all
>> of the subjects have the old name embedded.
> 
> We have a dozen queues and have never had any problem--related
> to moving things around--with the use of [Site Queue #] as the tag.
> As previously noted, RT generally routes tickets by ID, not queue,
> so there's no real risk from response to an old message with prior
> queue here; queue-specific tags are another matter entirely.
> 
> As an alternative though, you could change your templates to include
> the queue in an extended header e.g; X-RT-Queue:
> While it doesn't stand as much for staff reading email notices, it still
> allows you to filter.



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