[rt-users] Inbound E-mail to server

[Eric Chatham]

On Wednesday, August 19, 2009 17:05, Jerrad Pierce wrote,


>> [root@ ~ lib]# printf "Testing..." |/opt/rt3/bin/rt-mailgate --queue MIS --
>action correspond --url http://clehbrtrckr01.broadvox.local/
>> An Error Occurred
>> =================
>>
>> 404 Not Found
>> [root@ ~ lib]#
> Well there's your problem. The RT command used to pass mail to the
> database (via HTTP) cannot locate the RT service. Your RT installation
> is incomplete, check the Apache error log for the corresponding 404
> and
> additional details.

There were no corresponding 404s in the error_log.  This was the only error I saw with RT, related to rt-mailgate:

[Tue Aug 18 15:02:44 2009] [error] [client 127.0.0.1] File does not exist: /var/www/html/REST
[Tue Aug 18 15:04:03 2009] [error] [client 127.0.0.1] File does not exist: /var/www/html/REST

> Although echoing test to rt-mailgate isn't quite right either, the command
> expects to receive a complete email message on STDIN.

I tried it again this way:

cat /opt/rt3/etc/RT_SiteConfig.pm |/opt/rt3/bin/rt-mailgate --queue MIS --action correspond --url http://clehbrtrckr01.broadvox.local/

I get the same error and /etc/httpd/logs/error_log reports this again:

[Wed Aug 19 16:11:14 2009] [error] [client 127.0.0.1] File does not exist: /var/www/html/REST
[Wed Aug 19 17:30:30 2009] [error] [client 127.0.0.1] File does not exist: /var/www/html/REST



CONFIDENTIAL.  This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient.