[rt-users] Adding Custom Text To "New Ticket" Screen

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Thu Aug 20 10:56:42 EDT 2009


Use the FormStart Callback.
http://wiki.bestpractical.com/view/CleanlyCustomizeRT

You could also arrange things such that these questions get forwarded on to IT,
and are automatically marked as resolved in your system...

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Cambridge Energy Alliance: Save money. Save the planet.



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