[rt-users] Inbound E-mail to server

[Drew Barnes]

Try changing your subject line to [$Organization #ticket_id]


On 8/20/09 10:59 AM, "Eric Chatham" <echatham at broadvox.com> wrote:

> On Thursday, August 20, 2009 10:29, Jerrad Pierce wrote,
> 
>>> <VirtualHost 172.16.5.74:80>
>>>    ServerName clehbrtrckr01.broadvox.local
>> 
>> /opt/rt3/bin/rt-mailgate --queue MIS --action correspond --url
>> http://clehbrtrckr01.broadvox.local/
>> 
>> 127.0.0.1 - - [19/Aug/2009:17:38:14 -0400] "POST
>> //REST/1.0/NoAuth/mail-gateway HTTP/1.1" 404 320 "-"
>> "libwww-perl/5.830"
>> 
>> See the problem? Apache's listening on 172... and rt-mailgate's
>> connecting on loopback.
> 
> I see it, thanks.  I had both IPs in /etc/hosts.  I hashed out the loopback in
> /etc/hosts, keeping the server IP listed there.  I re-ran the command with no
> 404 error.  This time there was a 200, which I'm assuming is HTTP 200 Ok.
> 
> 172.16.5.74 - - [20/Aug/2009:10:51:24 -0400] "POST
> //REST/1.0/NoAuth/mail-gateway HTTP/1.1" 200 36 "-" "libwww-perl/5.830"
> 
> Will this correct the issue trying to send e-mail to the system and having it
> parse into the ticket?  I just tried sending an e-mail to RT, having [QUEUE
> #TICKET NUM] in the subject line.  It still doesn't work and parse the
> information into the ticket. :/
> 
> CONFIDENTIAL.  This e-mail and any attached files are confidential and should
> be destroyed and/or returned if you are not the intended and proper recipient.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-- 
Drew Barnes
Applications Analyst
Network Resources Dept.
Raymond Walters College