[rt-users] Inbound E-mail to server

[Eric Chatham]

On Thursday, August 20, 2009 12:30, Jerrad Pierce wrote,

>>> Try changing your subject line to [$Organization #ticket_id]

>> No go.  I even tried $rtname.

> Just to be clear, you're using the value assigned to these variable
> sin your site config,
> and not the literal strings '$rtname', correct? And a ticket with the
> ID you're using
> already exists? And the account you're emailing form has the necessary
> ACLs to write
> to the ticket?

Yes sir.  $rtname = Broadvox from the Config.  I'm using [Broadvox #8] in the subject line of the e-mail.  Ticket 8 is an open and existing ticket.  I tried e-mailing as root on the server and from my work e-mail.

> Might I suggest going back and reading the initial installation instructions?

I'm reading RT Essentials.

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