[rt-users] On saving changes to a ticket edit page displayed

Kenneth Marshall ktm at rice.edu
Fri Aug 21 11:34:23 EDT 2009


On Fri, Aug 21, 2009 at 11:19:12AM -0400, Jerrad Pierce wrote:
> > One reason is that certain scip actions can be based on the settings
> > of particular fields. So you need to first set one field and then
> > another to produce the correct action. One field we have is whether
> > or not to send E-mail when a ticket is resolved. To have this work
> > you first need to set that field and then resolve the ticket.
> > Otherwise the mail is sent. That is one example but having to re-enter
> > the basics screen over and over would be clumsy at best.
> 
> It's not clear why this is a two step process, you can set
> custom fields when replying to the ticket. If you do not
> wish to reply or comment, you could still do this with Jumbo.

If the custom field is not set before the reply/resolve scrip
is executed, the notice still goes out. Then the CF value is
changed.

Ken



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