[rt-users] Asset Tracker: make some custom field "global"

[Michael Ellis]

Thanks. I don't know how I missed that.

Can you think of a way to edit the default format so that it includes a CF "SerialNumber" in every asset query result? I was looking in...

/opt/rt3/share/html/AssetTracker/Search/Results.html
and /opt/rt3/share/html/AssetTracker/Search/Build.html

... thinking that I might append $format with the what I need, but am not sure if this is the best way to go.

-Mike



-----Original Message-----
From: Todd Chapman [mailto:todd at chaka.net] 
Sent: August-31-09 4:20 PM
To: Michael Ellis
Cc: rt Users
Subject: Re: [rt-users] Asset Tracker: make some custom field "global"

If I recall correctly, this is done the same way all other RT custom
fields are made global. Admin -> Global -> Custom Fields.

On Mon, Aug 31, 2009 at 5:03 PM, Michael
Ellis<Michael_Ellis at umanitoba.ca> wrote:
> Except for Name,Type, Description, and Status; everything else in Asset
> Tracker is a custom field. We need to make some fields global so that they
> are always presented in search results like the default four, and so that
> they are presented in the Query Builder without first having to select a
> type that has that custom field.
>
>
>
> Is there a way to do this built in? If not, do Todd or others have a
> suggestion for where to begin to add this functionality that I could
> approach our programmers with?
>
>
>
> Thanks,
>
>
>
> Mike
>
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