[rt-users] Allowing to change to queue without seeing queue anywhere else

Mike Johnson Mike.Johnson at NorMed.ca
Thu Dec 3 14:14:58 EST 2009


Is this possible?
 
I want a set of users to have a queue, and if they get a ticket that belongs elsewhere, they can dump it in to that queue... but they can't see that queue anywhere else?
 
Like, I don't want them to see the queue in the search criteria, in the "new ticket in" dropdown, in the "quick search" section, anything like that.
 
Most of my users are quite fluent in how to use RT and don't do stupid things... but I'm afraid of at least a couple of my new users :P haha...
 
any help, much appreciated.
 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: 807.766.7331
Email: mike.johnson at normed.ca 
Technology assistance: email nosmhelpdesk at normed.ca 
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: 
Off campus toll free 1-800-461-8777, option 8, or locally either 
(705)-662-7120 or (807)-766-7500
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