[rt-users] Adding AdminCC on ticket creation fails without ModifyTicket right

[Ken Crocker]

Nick,

Suffer me this and try putting the person you want as AdminCc in the PC 
Support group OR allow the Net Support group to have the same rights as 
the PC Support group for that queue. Then try setting the AdminCc. My 
reasoning is that if the role AdminCc has rights to a queue and you are 
assigning the role AdminCc to a person that does not have the particular 
rights as AdminCc in that queue, it will not accept the assignment. Just 
try it and let me know.

Kenn
LBNL

On 12/3/2009 4:13 PM, Nick Kartsioukas wrote:
> On Thu, 03 Dec 2009 15:58:47 -0800, "Ken Crocker" <kfcrocker at lbl.gov>
> said:
>   
>> Is the person you are trying to set as AdminCc also in the PC Support
>> group?
>>     
>
> No, they are a member of the Net Support group, but they do have Watch
> and WatchAsAdminCC in the PC Support queue.
>
>   
>> What rights are set for Privileged users in the Net Support group?
>>     
>
> I'm not sure I understand...anyone I've told RT "Let this user be
> granted rights to" is a Privileged user, correct?  So telling RT to give
> Watch and WatchAsAdminCC to Privileged users should apply to all who
> have that box checked, regardless of the group they're a member of.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>
>   
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091204/1860d2ae/attachment.htm>