[rt-users] RT response time

[Raed El-Hames]

Thanks Torsten, I know little about VB , but will give it a go ..

*Roy El-hames *

ISP Systems

 

*Vialtus** Solutions*

 

Direct Dial: +44(0) 208 587 6181

E-mail: rfh at vialtus.com <mailto:rfh at vialtus.com>

 

Visit us on:

www.vialtus.com <http://www.vialtus.com/>

 

This email is subject to:

http://www.vialtus.com/disclaimer.html

 

 



Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:
> Hi Raed,
> find attached vbs script. let me explain how it works.
>
> It opens IE, logging in as user (credentials you find in password file) and opening the homepage, opening a queue and a ticket, then does a ticket update (comment) and returns back to homepage. this is done every few seconds from begining. All counted times are stored in a newly created xls file.
>
>
> Pls have a closer look into the vbs, this is created for our setup, i think you have to change something:
>
> Line 179:
>
> 'Erster Schritt: Start RT bis zum Login Schirm
> RTloginURL="http://ticket.int.kn/"
>
>
> Line 254:
>
> .navigate("http://ticket.int.kn/Search/Results.html?Order=ASC&Query=Queue%20%3D%20'PERFORMANCETEST'%20AND%20(Status%20%3D%20'open'%20OR%20Status%20%3D%20'new'%20OR%20Status%20%3D%20'stalled'%20OR%20Status%20%3D%20'pending'%20OR%20Status%20%3D%20'accepted'%20OR%20Status%20%3D%20'implement'%20OR%20Status%20%3D%20'approved'%20OR%20Status%20%3D%20'verified'%20OR%20Status%20%3D%20'waiting'%20OR%20Status%20%3D%20'testing'%20OR%20Status%20%3D%20'delivered'%20OR%20Status%20%3D%20'develop')&Rows=&OrderBy=id&Page=1&Format=")
>
> Change this to your test queue
>
> Line 275:
>
> 	.navigate("http://ticket.int.kn/")
>
> Line 296:
>
>
>
> Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne
>
>
>
> -----Urspruengliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Raed El-Hames
> Gesendet: Montag, 7. Dezember 2009 19:19
> An: RT Users
> Betreff: [rt-users] RT response time
>
> Hi;
>
> Versions 3.6.4 and 3.8.5
> apache2,mod_perl2 and mysql5
>
> Have anyone done any kind of monitoring / profiling of RT response time, ie measure the time it takes to display a ticket / (or create a ticket but possibly doing this every 5/10 minutes wont be desirable) Can anyone recommend any software (preferably open source) that can do that?
>
>