[rt-users] Fw: Missing queue information on RT3

[Keith Bolam]

As requested by Jesse. 

Keith

----- Original Message -----
From: Keith Bolam
To: 'jesse at bestpractical.com' <jesse at bestpractical.com>
Sent: Wed Dec 09 15:21:21 2009
Subject: Re: [rt-users] Missing queue information on RT3

The version is 3.8 trunk. 
And I have tweaked the domain of the groups to be RT: system from Userdefined and the problem went away. I added another queue and no queues were displayed for non-root users. 
I performed the same sql tweak and logged back in as the 'any' user and the other' user and the queues re-appeared. 

So the issue seams to be solely related to the group domain for non root users. 

Thanks for the quick response 

FYI - I have opened the test system to a limited number of users today and only have an upload / attach issue. To resolve. other than that everything is working well now I have made a couple of changes to core RT code and written the Ingres.pm SearchBuilder module. 

I have also added the last_insert_id() to the Ingres.pm DBI driver. This needs to be fed back to the community. 


If you van find an explanation for the missing queues that would be great. 

Regards

Keith

----- Original Message -----
From: Jesse Vincent <jesse at bestpractical.com>
To: Keith Bolam
Cc: rt-users at bestpractical.com <rt-users at bestpractical.com>
Sent: Wed Dec 09 14:50:13 2009
Subject: Re: [rt-users] Missing queue information on RT3




On Wed, Dec 09, 2009 at 01:12:36PM -0500, Keith Bolam wrote:
> 
> Hello,
> I'm facing an issue where a new user is added together with a new queue by root and the user is given the required access and rights on the queue but the queue drop-down in the 'New Ticket in'  and  Quick ticket creation zones does not get populated.
> Database: new port to Ingres database - everything else seems to be working well with the exception of file uploads which needs to be addressed.

You don't say what version of RT you're working with, but since you're
talking about an experimental port of RT to Ingres that you're working
on, I presume that you're working with 3.8.6 or our git 3.8-trunk.

Does this work right in RT 3.8.6 on MySQL or Postgres?

 
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