[rt-users] problem with basic configuration of rt-3.8.7 stripping domainname from incoming emails and setting default values

[Kenneth Marshall]

On Mon, Dec 21, 2009 at 03:37:01PM +0100, Jeroen Baten wrote:
> Hi,
> 
> I have 2 probably very simple questions:
> 
> question 1:
> ===========
> I have a basic auth working with autocreate users.
> The usernames are without domainname. It works, I'm happy.
> 
> I have a form that does ticket creation via email.
> Users are automaticcally created but with the domainname in them. This
> make me not so happy :-)
> 
> I tried these settings:
> Set($CanonicalizeEmailAddressMatch, '@onvz\.nl$');
> Set($CanonicalizeEmailAddressReplace, '');
> 
> To strip the incoming domainname but it does not work.
> What am I missing here?
> 
> question 2:
> ===========
> How can I configure RT so that autocreated users (via email form
> submission or REMOTE_USER authentication) will have a username 'user'
> and an email adres 'user at domain'?
> 
> please help, it's driving me nuts and I have been reading the
> mailinglist archives all day sofar.
> 
> kind regards,
> 
Hi Jeroen,

Regarding your second question, that is really not a good idea.
The first part ("user") is not guaranteed to be unique across
all mail domains. This will result in misdirected tickets when
email addresses containing the same "user" part get dumped in
the first one to log a ticket's queue.

Regards,
Ken