[rt-users] Custom field not mandatory in all queues

[Kenneth Crocker]

Laura,


	Although I hate redundancy and as an ex-DBA I have always believed 1 
field/1 name, I have to agree with Todd :-). RT is not an accounting 
system or parts system where everything has to be tidy, etc. In this 
case, it's the same name for the same type of data. So, other than 
double the work of maintaining the same values in two fields, that's a 
good idea. If it works, then it's fine and Todd's idea will certainly work.


Kenn
LBNL

On 2/6/2009 1:49 PM, Todd Chapman wrote:
> It would be easier to make two CFs with the same name. Make it mandatory 
> in one and apply it to 3 queues. The other gets applied to the fourth queue.
> 
> On Fri, Feb 6, 2009 at 4:30 PM, Laura Grella <lgrella at acquiremedia.com 
> <mailto:lgrella at acquiremedia.com>> wrote:
> 
> 
>     Thanks Kenn,
> 
>     It has been at least 6 months since I have done any scrip coding and was
>     wondering if you had any sample code that would check the field and
>     return 0
>     when empty? I'd really appreciate it.
> 
>     Thanks,
>     Laura
> 
>     Kenneth Crocker wrote:
>      >
>      > Laura,
>      >
>      >       I'm only on 3.6.4 so my comment may be out of date. I don't
>     think
>      > that's possible in configuration. If a CF is set up to be mandatory,
>      > then whenever it is applied to a queue, those tickets will require an
>      > entry. What you can do is remove the "Mandatory" setting and then
>     write
>      > a scrip for the queues you want it to be mandatory in and do a
>     return 0
>      > when checking it against the desired transactions and it is
>     empty. Hope
>      > this helps.
>      >
>      >
>      > Kenn
>      > LBNL
>      >
>      > On 2/6/2009 12:33 PM, Laura Grella wrote:
>      >> Is there a way to make a custom field mandatory in 3 queues, but not
>      >> mandatory in a 4th queue?
>      >>
>      >> Thanks,
>      >> Laura
>      >
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