[rt-users] Custom field not mandatory in all queues

[Laura Grella]

I thought of this, but the custom field is "Customer" and it is mandatory in
the customer support and account management queues, but I don't want it
mandatory in the Software Dev. queue but I want the data to flow from one
queue to the next, so if it is in the cust queue, it switches to the soft
dev queue, I want it to follow along to the soft dev queue, but it should
not be mandatory for the input form. I do want the user to have the option
to enter it though.



Todd Chapman wrote:
> 
> It would be easier to make two CFs with the same name. Make it mandatory
> in
> one and apply it to 3 queues. The other gets applied to the fourth queue.
> 
> On Fri, Feb 6, 2009 at 4:30 PM, Laura Grella
> <lgrella at acquiremedia.com>wrote:
> 
>>
>> Thanks Kenn,
>>
>> It has been at least 6 months since I have done any scrip coding and was
>> wondering if you had any sample code that would check the field and
>> return
>> 0
>> when empty? I'd really appreciate it.
>>
>> Thanks,
>> Laura
>>
>> Kenneth Crocker wrote:
>> >
>> > Laura,
>> >
>> >       I'm only on 3.6.4 so my comment may be out of date. I don't think
>> > that's possible in configuration. If a CF is set up to be mandatory,
>> > then whenever it is applied to a queue, those tickets will require an
>> > entry. What you can do is remove the "Mandatory" setting and then write
>> > a scrip for the queues you want it to be mandatory in and do a return 0
>> > when checking it against the desired transactions and it is empty. Hope
>> > this helps.
>> >
>> >
>> > Kenn
>> > LBNL
>> >
>> > On 2/6/2009 12:33 PM, Laura Grella wrote:
>> >> Is there a way to make a custom field mandatory in 3 queues, but not
>> >> mandatory in a 4th queue?
>> >>
>> >> Thanks,
>> >> Laura
>> >
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