[rt-users] tickets created in RT don't line-wrap?

[Jo Rhett]

FWIW, this setting is now 0 and there are still <pre> tags in the  
output.

<div class="messagebody">
<pre><div class="message-stanza-depth-0">Go into my preferences and

$ grep TextPre /usr/local/etc/rt38/*
/usr/local/etc/rt38/RT_Config.pm:=item C<$PlainTextPre>
/usr/local/etc/rt38/RT_Config.pm:to be displayed correctly.  By  
setting $PlainTextPre they'll be
/usr/local/etc/rt38/RT_Config.pm:Set($PlainTextPre, 0);
/usr/local/etc/rt38/RT_SiteConfig.pm:Set( $PlainTextPre, 0 );

Apache has been fully stopped and started and this behavior continues.

On Feb 10, 2009, at 6:16 PM, Jo Rhett wrote:
> The only thing I can find in the configuration is $PlainTextPre which
> was set to 1.  I changed it to 0 and restarted apache and this has not
> changed anything.  I even created another test ticket to be certain.
>
> On Feb 10, 2009, at 6:08 PM, Jo Rhett wrote:
>> On Feb 10, 2009, at 5:33 PM, Jesse Vincent wrote:
>>> If I:
>>>  - Turn off the HTML composer
>>>  - Turn off hard wrapping in the plain-text composition window
>>>  - Go into my preferences and set RT to show plain text mail in a
>>>    monospace font (inside a <pre>, essentially)
>>>
>>> Then yes, RT will not wrap the content of your message.
>>>
>>> I'm not really sure how much of a bug I consider that.
>>
>>
>> Perhaps a documentation bug?  There actually isn't much RT
>> documentation saying "these are the settings we expect to work best
>> for most people"
>>
>> You haven't even told me what this setting is...
>>>  - Go into my preferences and set RT to show plain text mail in a
>>>    monospace font (inside a <pre>, essentially)
>>
>>
>> I'd be fine to disable this if it's not what you expect/test for/etc.
>> Just tell me what setting this is.
>>
>> -- 
>> Jo Rhett
>> Net Consonance : consonant endings by net philanthropy, open source
>> and other randomness
>>
>>
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>
> -- 
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source
> and other randomness
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness