[rt-users] Ticket/Search results navigation in 3.8.x

[Stephen Cochran]

Think I've found part of the why, if not all of it.

in Ticket/Elements/Tabs on line 64:

    if ( defined $session{'tickets'} ) {

isn't evaluating to true. For some reason RT doesn't see us as having a
session.

It's possible it is related to how we have auth set up. We're using Apache's
authnz_ldap to set REMOTE_USER so all of our internal apps are
single-signon. But that by itself shouldn't prevent sessions.

I didn't set that part up so I'll have to check into that a little further.

Steve



On Tue, Feb 10, 2009 at 9:57 AM, Stephen Cochran <
stephen.a.cochran.lists at cahir.net> wrote:

>
> Well it's great to see that those are there. I'll dig in and see whats
> different (hopefully soon).
>
> I checked the release notes for 3.8.2 (we're on 3.8.1) and didn't see
> anything related to this. In case I missed it, nothing that you remember
> along those lines?
>
> Steve
>
>
>
> On Mon, Feb 9, 2009 at 2:59 PM, Jesse Vincent <jesse at bestpractical.com>wrote:
>
>>
>> On Sun  8.Feb'09 at 14:28:28 -0500, Stephen Cochran wrote:
>> >    Maybe I'm missing something really obvious...I just disabled all
>> local
>> >    mods just to be sure.
>> >
>> >    I log in, and see RT at a Glance. I click on one of the Queue names
>> in the
>> >    Quick Search list. Now see a page with search results
>> >    (/rt3/Search/Results.html). Included in menu bar across the top of
>> the
>> >    ticket area is "Show Results" which is currently bold.
>>
>> I just did the exact same things on rt3.fsck.com.
>>
>> http://www.grabup.com/uploads/0c0d1b44d178ac8e72ce1e2e6f8d7a1c.png
>>
>>
>>
>> >
>> >    Click on one of the tickets, and see that ticket
>> >    (/rt3/Ticket/Display.html). I don't see any link for the search
>> results,
>> >    previous, next, etc in the left sidebar menu. Screenshot of what I'm
>> >    seeing below.
>> >
>> >    [1]http://www.cahir.net/images/rt_image.png
>> >
>> >    Steve
>> >
>> >    On Sat, Feb 7, 2009 at 1:43 AM, Jesse Vincent <[2]
>> jesse at bestpractical.com>
>> >    wrote:
>> >
>> >      On Fri  6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote:
>> >      >    We recently upgraded to 3.8.1, and overall the interface is so
>> much
>> >      >    better!
>> >      >
>> >      >    One comment we've received from our customer support group is
>> that
>> >      several
>> >      >    navigation features are no longer available. When viewing a
>> queue
>> >      or
>> >      >    search, there used to be the following links/controls:
>> >      >
>> >      >    which took you back to the the last search or group you had.
>> These
>> >      links
>> >      >    seem to have disappeared from 3.8.x, and I'm wondering if
>> there's a
>> >      >    setting to bring them back or if someone has made the
>> customization
>> >      >    already.
>> >      >
>> >
>> >      They sure seem to exist for me in 3.8...They're in the menu on the
>> left.
>> >
>> > References
>> >
>> >    Visible links
>> >    1. http://www.cahir.net/images/rt_image.png
>> >    2. mailto:jesse at bestpractical.com
>>
>> > _______________________________________________
>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> >
>> > Community help: http://wiki.bestpractical.com
>> > Commercial support: sales at bestpractical.com
>> >
>> >
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>>
>> --
>>
>
>
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